ACCOUNT AND DATA
Delete your Play for Pay account
This page is the public account-deletion resource for the Play for Pay mobile app, operated by APPTASTIC TECH Sp. z o.o. You may permanently delete your account in the app or request deletion here if you cannot sign in.
Delete your account in the app
Sign in and open Profile → Delete account. Review the balance warning and confirm the request. Signing out or deactivating the app is not used as a substitute for deletion.
Request deletion without the app
Email us from the address associated with your Play for Pay account and use the subject “Play for Pay account deletion request.” We may ask for limited information to verify ownership, but we will never ask for your password, verification code, gift-card code, or payment-card information.
Request account deletionWhat is deleted and when
The account is permanently closed and ordinary profile data is deleted or de-identified within 30 days after a valid request. Redeem any available balance and consider waiting for pending rewards to finish verification before requesting deletion. Deletion does not automatically pay or transfer rewards.
Limited lawful retention
We retain only limited records required for security, fraud prevention, accounting, tax, dispute resolution, or another legal obligation. Support records may be retained for 24 months, security logs for up to 12 months, and legally required reward or accounting records for up to five years. See our Privacy Notice for details.